At Wild Reed Psychotherapy and Counselling, your privacy is of utmost importance. This privacy policy outlines how I collect, use, store, and protect your personal information when you visit my website or engage with my therapy services.

1. Information I Collect

I may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and other details you provide when contacting me or filling out forms on the website.

• Session Notes: As part of providing therapy services, I may collect personal and sensitive information discussed during sessions which will be kept confidential.

• Technical Information: IP address, browser type, and usage data collected automatically when you use my website through cookies or analytics tools.

2. How I Use Your Information

I use your personal data for the following purposes:

• To respond to inquiries and schedule therapy appointments.

• To provide professional therapy services.

• To manage administrative tasks such as billing or communicating session changes.

• To improve the website’s functionality and user experience.

3. Sharing Your Information

I do not share your personal information with third parties unless:

• Required by law or court order.

• It is necessary to protect your safety or the safety of others.

• You provide explicit consent.

4. Data Storage and Security

• Personal data is stored securely and protected against unauthorized access, misuse, or loss.

• Session notes and sensitive data are stored in accordance with professional ethical guidelines and legal requirements.

• I use secure technologies and encrypted systems to protect online interactions.

5. Cookies and Analytics

This website may use cookies to enhance your browsing experience. Cookies are small files stored on your device to help analyze website usage and improve performance.

• You can manage or disable cookies through your browser settings.

• I use Google Analytics to collect anonymized data about website usage.

6. Your Rights

You have the right to:

• Access, update, or request deletion of your personal data.

• Withdraw consent for data processing where applicable.

• Lodge a complaint with a relevant data protection authority if you believe your privacy rights have been violated.

This privacy policy is designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and any relevant local data protection regulations.